Help center
Set up your room with confidence.
Every guide here comes from setting up the first real branded room. Follow them in order and your first event will run smoothly.
Connect your meeting platform
Step-by-step: connect the meeting account you already use to your branded room — app keys, passcode, capacity and the test before your first event.
Read the guide →02Your room setup checklist
The checklist to run before your first event in a branded meeting room: account, brand, meeting connection, passcode, capacity and a full guest test.
Read the guide →03Brand your room: logo, colours and offers
How to brand your meeting room: upload your logo, choose colours, add featured offers beside the meeting and use your own domain on a Branded Room.
Read the guide →Go deeper
Setup guides
Connect your meeting account to your room
How to connect your meeting account to BrandedRooms, step by step: create the developer app, turn on embedding, copy the keys and set your passcode.
Read →Custom domain setup for your room
Custom domain setup for your Branded Room: choose a subdomain, add the DNS record shown in your room settings, wait for it to verify, then share your address.
Read →Are effects in the meeting recording?
Live effects play on your room page, not inside the meeting platform's recording. How to capture a replay with confetti and sound by screen recording the page.
Read →Enable the Meeting SDK in your developer app
How to enable the Meeting SDK in your developer app, activate it with Local Test, and avoid the look-alike setting that leaves your room unable to sign in.
Read →Your first event checklist
A first event checklist for your branded room: what to do a week out, the day before, the hour before, at go live and after the last guest leaves.
Read →Fix the Meeting has not started error
Guests seeing Meeting has not started (3008)? Start the meeting in your meeting app as host first, then press Start the room. The full fix and host routine.
Read →Fix the Signature is invalid error
Seeing Signature is invalid (3712) in your room? It means the developer app is not switched on, not activated, or in another account. Here is the fix, in order.
Read →Your meeting participant limit and your room's capacity
Your room's capacity is your meeting licence's participant limit: 100, 300, 500 or 1,000. How to set it, read the warnings and plan for a bigger crowd.
Read →Meeting passcode and waiting room settings for branded rooms
The recommended meeting passcode settings for branded rooms: passcode on and saved, the platform's waiting room off, and the typed passcode, not the pwd= token.
Read →Test your branded room, step by step
How to test your branded room on a second device: join as a guest, start the meeting as host, press Start the room, fire an effect and check your guest list.
Read →FAQ
Setup questions
Do I need my own meeting account?+
Yes. You bring the meeting account and licence you already have; BrandedRooms hosts that meeting on your page. Your settings, your recordings, your plan — billed by your meeting provider, not by us.
How many people can join a room?+
Everyone inside your room counts toward your meeting licence's participant limit — commonly 100, 300, 500 or 1,000. Your room warns you as you approach it. For bigger audiences, add a large-meeting or webinar licence or run an overflow livestream.
Do I need a meeting passcode?+
Your meeting needs a passcode or a waiting room. We recommend keeping the passcode on and saving it in your room settings — guests never type it, the room passes it for them — and turning the platform's own waiting room off, because your branded lobby does that job.
Why do guests see “meeting has not started”?+
Your guests are waiting for the host to start the meeting. With your meeting account connected, the Go Live button in your dashboard starts the meeting as host inside the page and opens the doors in one press. Without the connection, the host has to start the meeting in the meeting app first.
Do I need the desktop meeting app to host a branded room?+
No. BrandedRooms is self-contained: after a one-time connection of your meeting account, you host from your own dashboard — your video, host controls and party controls in one place, with no second window.
Which meeting platform does BrandedRooms work with?+
BrandedRooms hosts meetings you run on Zoom, using your own Zoom account and licence through Zoom's Meeting SDK. You bring the account; BrandedRooms never resells it. BrandedRooms is an independent product and is not affiliated with or endorsed by Zoom Communications, Inc. (formerly Zoom Video Communications, Inc.).