A simple reminder schedule
This schedule suits most webinars, workshops and masterclasses. Adjust it to how far ahead people registered.
- Right after registering: a confirmation with the date, time, time zone, join link and a calendar invitation.
- One week before, only if registration opened weeks ago: a short note with one thing they will learn.
- The day before: a reminder of the time, the link and what to bring or prepare.
- About an hour before: a brief nudge with the link at the top.
- As the doors open: we are live soon, here is your link, the lobby is open.
What each reminder should say
Every reminder needs the date, the time with time zone and the join link near the top. Beyond that, give each one a different reason to come. The day-before email can share the agenda or a question to think about. The hour-before email should be almost nothing but the link. The doors-open email can carry a little energy: the countdown is running and the room is filling.
Avoid repeating the whole invitation every time. People already said yes; they need help remembering, not persuading.
When to send more, or fewer
Send more when people registered long ago, when the event is a big moment such as a launch or celebration, or when the time is unusual for your audience. Send fewer when the audience is small, internal or already in the habit of attending, such as a weekly community call or team meeting. Watch replies and unsubscribes after each send. If people ask you to stop, your schedule is too heavy for that audience.
Calendar invitations do half the work
A calendar entry reminds people even when they miss your email. Include an add-to-calendar link in the confirmation and repeat it in the first reminder. Make sure the calendar entry holds the same room link as your emails.
In a BrandedRooms room, the waiting room page shows a countdown and an add-to-calendar button, so a guest who opens the link early can save the date right there. Because guests join the room page in the browser, the link in the calendar works on the day without a download.
Make reminders feel like help
The best reminders read like a friendly host, not a system notice. Write them in the first person, signed by the host, and keep the subject line plain: tomorrow at two, or we start in an hour. Put the practical things first, the link, the time and anything to prepare, and keep the rest to a sentence or two.
For a corporate audience, a reminder can include the agenda and who is speaking. For a community or coaching audience, a short personal line works well: I have saved you a seat, bring one question. Test that every link opens the room page on a phone and a laptop before the first reminder goes out.
Reminders after the event start
If the webinar has started and some registrants have not arrived, one short message five to ten minutes in can help: we have started, here is the link, you have not missed the main part. Send it once. After the event, switch from reminders to follow-up, with different messages for people who came and people who did not.